1. Ordering goods – conclusion of a purchase contract
1.1 These General Terms and Conditions govern the interrelationships between ValTeam, s.r.o. , with its registered office at Kiev 8, 071 01 Michalovce, ID: 47103451, VAT ID: SK2023753402, registered in the Commercial Register at the District Court Košice 1 section: Ltd., Insert No. 32139/V (hereinafter referred to as "seller") and the customer (hereinafter referred to as "buyer") when selling and purchasing goods through an online store.
1.2 These General Terms and Conditions form an integral part of any purchase contract concluded in the form of an offer by the Seller and an order for delivery of goods by the Buyer. In the event of a conflict between the provisions of the purchase contract and these General Terms and Conditions, the provisions of the purchase contract shall prevail.
1.3 The purchase contract under which the sale of the goods by the seller to the buyer is carried out is created by sending the completed electronic order form (hereinafter referred to as the "order") to the Buyer to the Seller. The following particulars must be completed in the order:
- buyer's identification data (i.e. name and surname, exact and full address for delivery of the goods, e-mail address, telephone number),
- specification of the ordered goods (i.e. number and name of the goods, size, colour, etc.) and their quantity (i.e. number of ordered pieces),
- the price and method of payment for the goods,
- place and method of delivery of the goods
The seller does not take into account the buyer's order, which does not contain the data necessary for the performance of the contract and the delivery of the goods. The conclusion of the purchase contract will be confirmed to the buyer by sending a brief message to the e-mail address indicated in the order.
1.4 By sending the order, the Buyer concludes the purchase contract for the selected goods and thus enters into a contractual relationship with the Seller, which is governed by these general terms and conditions. By sending the order, the buyer accepts these general terms and conditions of the seller without reservation.
2. Withdrawal of the buyer from the contract
2.1 The Buyer has the right to withdraw from the purchase contract without giving any reason within 14 days, unless it is the sale of goods made according to specific requirements of the Buyer or designated. The 14-day period shall begin to run on the day on which the buyer or a person authorised by him, with the exception of the carrier, takes over the goods. In order to exercise the right of withdrawal, the buyer is obliged to inform the seller of his decision to withdraw from the contract unambiguously by e-mail (e-mail adresa:email@example.com) or by letter sent by post (address: ValTeam, s.r.o. / Electrical installation material, S. H. Vajanský 65, 071 01 Michalovce). In order to comply with the withdrawal period, the buyer must send a message to the seller no later than the last day of the withdrawal period. By withdrawing the buyer from the contract, the purchase contract is cancelled from the beginning.
2.2 In case of withdrawal, the Buyer is obliged to return the goods to the Seller unused, undamaged with intact original packaging of the product and proof of purchase from the seller (invoice). The goods must be sent back or brought in person to: ValTeam, s.r.o. / Wiring Material, S.H. Vajanský 65, 071 01 Michalovce within 14 days from the date of exercise of the right of withdrawal. The time limit is deemed to be observed if the buyer sends the goods before the expiry of the 14-day period. The goods must be sent by registered mail and insured (the seller is not liable for any loss or damage during transport). The cost of returning the goods shall be borne by the buyer. The Buyer shall be liable for any reduction in the value of the goods as a result of handling them in a manner other than that necessary to establish the nature, characteristics and functionality of the goods.
In the event that the goods lose their value, the seller is entitled to reduce the refunded amount to the buyer, if the change in the condition, characteristics and functionality of the goods is directly related to how the goods were used and handled.
2.3 In the event of withdrawal, the seller is obliged to take the goods back and return to the Buyer all payments he has made in connection with the conclusion of the contract, in particular the purchase price, including the cost of delivery of the goods. This does not apply to additional costs if the buyer has chosen a different type of delivery than the cheapest common delivery method offered by the seller. Payments will be refunded to the buyer without undue delay, no later than 14 days from the date on which the seller is notified of the withdrawal from the contract, but not earlier than 3 days from receipt of the returned goods by the seller. We will use a bank transfer for a refund, please provide us with your bank account number in the contact email (or in a written withdrawal) so that we can easily refund your payment.
2.4 The Buyer does not have the right to withdraw from the contract if the goods he ordered (e.g. the distribution box) were not made in advance, but for its production there was an individual choice or a specific customer request i.e. the buyer.
3. Delivery conditions and delivery costs
3.1 We provide the method of delivery of goods:
- via DPD - delivery by courier to the address
- via Packeta (Zásielkovňa)
- personal collection in-store (S. H. Vajanského 65 Michalovce)
3.2 The price of the packaged and transport of the goods to the place of delivery stated by the buyer in the order is paid by the buyer.
3.3 Price of packaging and transport within the territory of the Slovak Republic:
- when ordering goods up to 70 € when delivered by courier company is 5,00 €, when paying on delivery fee plus 1,00 €
- when ordering goods up to 70 € when delivered via the Mail room is 5,00 €, when paying on delivery a fee plus 1,00 €
- when ordering goods worth more than 70 €, postage is free of charge
3.4 The goods are insured during transport in case of damage and loss, this insurance being included in the price of transport referred to in the previous article.
3.5 Delivery of the goods to the Buyer will be carried out as soon as possible, usually within five (5) working days of the crediting of the amount to the Seller's account (in the case of non-cash payment of the purchase price), according to the availability of the goods and operational possibilities of the Seller.
3.6 The place of delivery of the goods is determined by the buyer when ordering the goods. The delivery of the goods is considered to be the delivery to the address specified in the buyer's order.
3.7 The delivered goods remain the seller's property until they are fully paid by the Buyer.
3.8 In case of non-receipt of the goods by the Buyer, the Seller reserves the right to make a claim for compensation for the damage incurred. If the buyer does not take over the goods at the first delivery and requests the re-delivery of the goods, he is obliged to pay the costs of the first as well as the re-delivery.
3.9 The Seller shall issue an invoice to the ordered goods, which he will hand over/send to the Buyer together with the ordered goods.
4. Payment terms
4.1 The prices of the products listed on the website are final for the buyer. By submitting a voucher for a discount, the buyer can claim a discount on the purchase price in the amount indicated on the voucher from the seller.
4.2 The Buyer is obliged to pay the price for the ordered goods in one of the following ways:
- through electronic banking through the payment gateway
- by credit card
- by bank transfer to the seller's account
- cash on delivery (in case of cash on delivery withdrawal, 1 € is added to the postage price)
- payment in a brick-and-mortar store at S. H. Vajanský 65, Michalovce3.2
4.3 Payment via electronic banking and payment card is made by the buyer directly in the order process. Payment by bank transfer to the account must be made within three (3) working days of sending the seller's acknowledgement of receipt of the order. The order number shall be given as a variable symbol. If the payment is not credited to the bank account, the order is considered invalid.
5. Other terms and conditions
5.1 If the seller fails to perform the contract because the ordered goods cannot be delivered, he is obliged to inform the buyer without delay and return to him without undue delay the price paid for the undefined goods, if the seller and the buyer do not agree on a substitute performance.
5.2 If the Seller and the Buyer do not agree on a substitute performance, the Seller is obliged to reimburse all proven costs incurred by the Buyer to order the goods.
5.3 In case of replacement performance, the seller is obliged to deliver the goods to the buyer in the same quality and price.
6. Liability for damage – complaints
6.1 The Buyer is obliged to inspect the goods when taking them over. If he finds mechanical damage to the packaging of the goods, the buyer is obliged to check the condition of the goods and, in the event of damage, to make a damage record, which he signs together with the representative of the carrier. Liability for damage during the transport of the goods to the buyer lies with the carrier, as the goods are insured. On the basis of the made record, the buyer will be granted a reasonable discount or a new product delivered after the conclusion of the damage event with the carrier.
6.2 The Seller shall be liable for damage to the goods on receipt by the Buyer and during the warranty period. The warranty period is 24 months and starts to run from the date of receipt of the goods by the buyer. The warranty does not cover normal wear and tear of the goods caused by its use.
6.3 If the Buyer finds damage for which the Seller is responsible, he is obliged to make a claim with the Seller without undue delay.
PROCEDURE FOR MAKING A CLAIM:
- Inform the seller as soon as possible by e-mail (email address: firstname.lastname@example.org).
- Send the claimed goods to: ValTeam, s. r. o, S. H. Vajanský 65, 071 01 Michalovce
Complaints are dealt with in accordance with the relevant provisions of the Civil Code.
6.4 Removable damage:
6.4.1 In the case of damage that can be remedied, the Buyer has the right to have it removed free of charge, in a timely manner and properly. The seller is obliged to remove the damage without undue delay.
6.4.2 Instead of removing the damage, the Buyer may require the replacement of the item if the seller does not incur unreasonable costs due to the price of the goods or the severity of the damage.
6.4.3 The Seller may always, instead of removing the damage, replace the defective thing with a faulty one if it does not cause serious inconvenience to the buyer.
6.4.4 If the Buyer cannot properly use the property due to the re-emergence of the damage after repair or because of a larger number of damages, he has the right to exchange the case or the right to withdraw from the contract, i.e. the right to a refund of the purchase price (the buyer has the right of withdrawal).
6.5 Irremovable damage:
6.5.1 In the case of damage which cannot be removed and which prevents the property from being properly used as a matter without error, the buyer has the right to exchange the property or has the right to withdraw from the contract (the buyer has the right of choice).
6.5.2 In the case of other irremovable defects (i.e. those that do not prevent the property from being properly used as a matter without error), the Buyer is entitled to a reasonable discount on the price of the case.
6.6 After the buyer has made a claim, the Seller is obliged to determine the method of handling the complaint immediately, in complex cases within three (3) working days at the latest, in justified cases, especially if a complex technical assessment of the condition of the product or service is required, no later than 30 days. After determining how the complaint is handled, the complaint is settled immediately, in justified cases the complaint can be settled later; however, the settlement of the claim may not take more than 30 days from the date of the claim. Upon expiry of the time limit for handling the claim, the consumer has the right to withdraw from the contract or has the right to exchange the product for a new product.
6.7 The Seller is obliged to issue the Buyer with a confirmation of the claim immediately or without undue delay. No later than 30 days from the date of the claim, the seller is obliged to issue the buyer with proof of the settlement of the claim.
6.8 The period from the exercise of the right to liability for damage until the buyer was obliged to take over the property after the repair has been finished does not count towards the warranty period. If the case is exchanged, the warranty period will start again from the receipt of the new case.
6.9 The Buyer has the right to reimbursement of the necessary costs incurred by him in connection with the exercise of the right to liability for damages. This right must be exercised by the seller no later than one month after the expiry of the period in which the damage must be claimed; otherwise the right will cease.
7. Personal data
In connection with the introduction of new legislation on the protection of personal data - Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of FO in the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation - GDPR) and implementing measures to ensure compliance of ValTeam, s.r.o. with the GDPR as well as related relevant data protection legislation, the General Information Obligation regarding the Protection of Personal Data can be found in a separate document Processing of Personal Data.
8. Final provisions
8.1 The Seller shall not be liable for non-delivery of the Buyer's order to the Seller for technical reasons not on the part of the Seller.
8.2 The authority of supervision of the seller's activities is the Slovak Trade Inspection ( SOI). The seat of the Central Inspectorate of the SOI is at: Prievozská 32, 827 99 Bratislava.
8.3 These General Terms and Conditions and all sales contracts concluded on the basis of them are governed by the legislation in force in the Slovak Republic, in particular act No. 102/2014 Z.z. on consumer protection in the sale of goods or provision of services on the basis of a distance contract.
8.4 The Seller reserves the right to unilaterally amend or supplement the General Terms and Conditions. Any changes to the General Terms and Conditions shall take effect on the date of their publication on the www.valteam.sk. Legal relations resulting from the purchase contract are always governed by the general terms and conditions in force at the time of the binding order of the goods.
8.5 These General Terms and Conditions enter into force and effect on 04/01/2021.